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Network Infrastructure
Services

How to contain the cost of System Maintenance?

I guess everybody would agree that it's better spending money in adding new services rather than in fixing existing ones. Unfortunately any kind of "system" needs maintenance to remain efficient and provide the services which were intended for.

Since we strongly believe that reducing our customers System Maintenance costs can result in a better business for us, we constantly invest in improving our maintenance procedures and tools:

  • Proper System Design and Products Selection results in a more reliable, manageable and scalable systems.
  • Real-time monitoring allows knowing and fixing common issues before they become more serious problems.
  • Remote maintenance helps containing the intervention cost (no driving time) and drastically reduces the waiting time before the issue is addressed (don't need to schedule a visit)

For most of our competitors, providing maintenance services is the core of the business, so why would an IT Company want to reduce this cost? The reason for us is very simple: we seriously believe we can do a better business by building solutions to improve your business processes and directly contribute in your growth rather than wasting your IT budget constantly "fixing computers".

Technologies

Microsoft Windows Small Business Server

Nibble adopts Windows Small Business Server as the reference platform when desiging a system; this special edition of MS Windows Server includes everything a small/medium sized company needs to run a network up to 75 users, implement centralized security, provide enhanced printers and files sharing, publish intranet and internet websites and offer remote access and data backup; in addition it includes a web based document management system (Windows Sharepoint Services) and an advanced email and collaboration system (MS Exchange).

Our design approach allow creating a system which is the most appropriate for your actual need but still ready to scale up as your business grows; based on your current network size and services requirements we may propose an architecture based on Windows XP Professional acting as a basic server and providing a limited set of services, Windows Small Business Server to offer full server features for medium sized companies up to a combination of full unlimited Windows Server editions.

Acronis Disk Imaging

We use Acronis tools to create "snapshots" of the systems we deploy; in case the system crashes or get corrupted we can quickly restore it as it was avoiding the expensive and long process of reinstalling it from scratch.

Nibble System Management Tools

As a complement to the technologies provided by MS Windows Nibble has developed and constantly improves a set of utility programs to enhance systems management efficiency; here are the main ones:

BackupCtrl
Fully controlled backup system supporting:

  • pre-execution check of backup units, requried and available space
  • different backup models: full, incremental and differential
  • post-execution checks and history clean
  • email notifications and support for remote monitoring

FTPSync
Your data replicated through the internet of maximum reliability.

  • Incremental FTP data transmission
  • Data compression
  • Support for VPN
  • email notifications and support for remote monitoring

NetMon
Remote system monitoring tool

  • constantly checks for several critical system parameters including:
    • disks space and memory
    • critical processes execution
    • network connections
    • websites reachability
    • backup units
  • web based report and historical data tracking
  • support for distributed/multi-level reporting
  • email notifications and support for remote monitoring

SendEvents
Windows System Log Scanner

  • detects and forwards system log events
  • support for remote monitoring

IPShare
Proprietary solution to allow accessing private networks with dynamic addresses and network status monitoring